WooCommerce AI assistant

An AI assistant that knows your store

Summa AI Chat answers from your store’s own data: products, prices, stock, shipping and – for logged-in customers – their own orders. On request it adds items to the cart, and when needed it hands the conversation over to your team.

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Features
Summa AI Chat logo
Features

It answers, helps people buy, and knows when a human is needed

Not a generic chatbot: every answer is backed by your store’s live data.

🛍️

Products from live data

Prices, sales, quantity discounts, stock, attributes and descriptions – fresh from WooCommerce for every question. It never makes up a product, a price or a link.

📦

Orders and cart

It tells logged-in customers where their order is, with parcel tracking. On request it adds to the cart, changes quantities and sends them to checkout.

🙋

Hand-off to your team

For complaints, refunds or whenever the customer asks, it emails the conversation to your team – your reply goes straight to the customer.

🧠

Two models, smart cost

A fast model answers first; for buying advice, comparisons or complaints a more thorough expert model takes over (Anthropic Claude).

📚

Blog, recipes, terms

It also searches your articles, recipes and information pages, so even general questions get answers from your own content and links.

🔒

Privacy and limits

Consent before the first message, an adjustable retention period, a daily budget and per-visitor limits so no bot can burn through the budget.

You’re in control

Your store, your rules

Every conversation on record

In the WooCommerce admin you see every conversation: what was asked, what the assistant looked up, what it cost, and who needed a human.

  • Filters: asked for a human, escalated, with errors
  • Cost per conversation and daily totals
  • Email alert when the daily budget runs out

It speaks in your voice

Customise it on the settings page without code – from the tone of the answers to the colours of the chat window.

  • Your own rules, e.g. limits on health claims
  • Store information: shipping, payment, contacts
  • Colours, texts, suggested first questions
Setup

Three steps to going live

01

Kick-off

We review your store: product data, shipping, payment, and what the assistant needs to be especially careful about.

02

Setup and testing

We install it, prepare it with your store’s information and rules, then test it with your team before customers see it.

03

Launch and fine-tuning

We refine the answers based on real conversations; traffic and cost are always visible in the admin.

FAQ

Frequently asked questions

AI usage is billed by Anthropic to your own account, in US dollars. A simple answer typically costs a fraction of a cent; one answer from the expert model costs a few cents. You set the daily budget; once it is spent, the chat is shown until midnight only to visitors who already talked to it that day.
No. It can manage the cart at the customer’s request, but shipping, payment and submitting the order are always done by the customer at checkout. It doesn’t change or cancel existing orders either – for that it brings in your team.
Only the logged-in customer’s own orders, and only when the customer asks. Guests get no order data.
The admin interface and settings are in Hungarian, and by default the assistant answers in Hungarian – if a visitor writes in another language, it replies in that language.
WordPress 6.3 or later, WooCommerce, PHP 8.1 or later, and an Anthropic API key. It also works with large catalogues of thousands of products.

Give your store an AI assistant

Tell us about your store – we reply within 24 hours on working days with a concrete quote.

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